Privacy Policy

Swell ("we", "us") operates the Swell website and mobile application. If you have questions about this policy or your data, contact us at privacy@swell.app.

• Account information - name, email, date of birth, and authentication identifiers (such as your Google sign-in).
• Profile information - photos, bio, location area, and the chronic conditions you choose to share.
• Health-related information - the conditions, symptoms, or experiences you voluntarily add to your profile, groups, or messages.
• Communications - messages you send within Swell and support requests you send to us.
• Device & usage data - device type, operating system, app version, and basic analytics needed to keep the service running.

• To create and maintain your account.
• To match you with support groups, buddies, and (in future) potential partners who share relevant experiences.
• To keep the service safe, prevent abuse, and enforce our guidelines.
• To respond to your support requests.
• To send you essential service messages. We will only send optional marketing emails if you opt in.

The chronic conditions you list on your profile are, by design, visible to other Swell members so the community can work. You are always in control: you choose what to add, and you can remove any condition, group membership, or profile detail at any time. We do not sell health information, and we do not share it with advertisers.

We share personal information only in these limited cases:

• With other members, where you have chosen to make information visible (your profile, group posts, messages).
• With service providers that host our infrastructure, database, and authentication, under contracts requiring them to protect your data.
• When required by law, such as a valid legal request, or to protect the safety of members.

We do not sell your personal information.

Data is stored on managed cloud infrastructure with encryption in transit (HTTPS/TLS) and at rest. Access to production data is restricted to a small set of authorized personnel. No online service can be guaranteed 100% secure, but we work continuously to protect your information.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate.
• Delete your account and associated personal data.
• Export a copy of your data.
• Object to or restrict certain processing.

To exercise any of these rights, email privacy@swell.app.

We keep your information for as long as your account is active. When you delete your account, we remove your profile and personal data within 30 days, except where we are required to retain limited records for legal or safety reasons.

Swell is intended for adults 18 and older. We do not knowingly collect information from anyone under 18. If you believe a minor has created an account, contact us and we will remove it.

Swell is operated from the United States. If you access it from another country, your information will be transferred to and processed in the U.S. and other countries where our service providers operate.

We may update this policy from time to time. If we make material changes, we will notify you in the app or by email before they take effect. The "Last updated" date at the top of this page always reflects the latest revision.

Questions, requests, or concerns? Email privacy@swell.app.